The purpose of Itaú Unibanco Holding S.A., Itaú Unibanco S.A. and the other companies of the Itaú conglomerate, which, in these Terms of Use, are referred to as “Itaú Unibanco Conglomerate”, “Itaú Unibanco” or simply “we”, is to help people and companies fulfill their dreams and invest in great ideas. We do everything in a transparent, ethical and responsible way at all times. Therefore, we present our Terms of Use so that our Users can easily understand the conditions for the use of our Websites and Apps and how we collect and use their information in our activities.
If you have any questions, please contact us through our client service channels.
CONTENTS
Terms of Use
- Update of the Terms of Use
- Specific terms and conditions of use
- Access to restricted content
- Content sent by Users
- Links to third parties’ websites and apps
- How our Websites and Apps should not be used
- Responsibilities
- Intellectual Property
- Suspension of access
- Governing law
- Glossary
TERMS OF USE
These Terms of Use apply to all Websites and Apps of Itaú Unibanco and to everyone who accesses our Websites and Apps. When you access the Websites and Apps, you are expressly accepting and agreeing with the provisions of these Terms of Use for all Websites and Apps of Itaú Unibanco. Accordingly, you should read these Terms of Use carefully before using our Websites and Apps. If you do not agree with the Terms of Use, you should not use our Websites and Apps.
1. UPDATE OF THE TERMS OF USE
We remind you that the Terms of Use, as well as the content and functionalities of our channels, may be updated at any time for legal reasons or due to the use of new technologies and functionalities or whenever Itaú Unibanco understands these changes are required. By continuing to access our Websites and Apps after these changes, which will be posted on the Websites and Apps, you also agree to the changes.
2. SPECIFIC TERMS AND CONDITIONS OF USE
In addition to these Terms of Use, some Websites and Apps may have specific services and functionalities and their own or additional terms and conditions for their use. In this case, such additional terms will be available on the aforementioned Websites and Apps and will apply if you use such services and functionalities.
3. ACCESS TO RESTRICTED CONTENT
Some of our Websites and Apps have both an open content area and a restricted content area. To have access to the restricted content area, the User may be required to register and provide some personal information to create a login and a password.
Please make sure that the information supplied is correct, as you are responsible for its veracity. Any inconsistency may affect your access to the Website or App.
How is my registration data used?
You may check the Personal Data collected and the way it is used in our Privacy Policy.
May I share my login, password and Security Device with third parties?
You and you only can use your login, password and itoken; therefore, sharing them with third parties is forbidden. Please note that as your access is personal and non-transferable, you have full responsibility for the safeguard, secrecy and good use of your login, password and itoken.
What are Touch ID, Face ID, and Fingerprint?
Touch ID and Fingerprint are identity sensors by digital fingerprint, whereas the Face ID is a facial recognition sensor. The three of them make the authentication and recognition of the User easier.
May I use the authentication and recognition sensors of the Touch ID, Face ID and Fingerprint to log in to the Apps of Itaú Unibanco?
These functionalities are available for some Apps, depending on your device and its operating system version. Through them, you may access your account by entering your login data, such as branch and account or credit card numbers, for example, and use the digital fingerprint or facial recognition instead of entering your electronic password, provided that one of these functionalities is registered and enabled in your device’s operating system. These features will not replace the password of your card or security device when using other App functions. Bear in mind that any person who has the digital fingerprint or face ID registered to use your mobile or other device may have access to the logged-in area of Itaú Unibanco’s Apps if you enable access through Touch ID, Face ID or Fingerprint. You are responsible for the digital fingerprint or face ID registered on your mobile or device, including for enabling or disabling this function to access Itaú Unibanco’s Apps.
Can I disable the Touch ID, Face ID and Fingerprint functions to log in to Apps? How does it work?
Yes, it is possible to disable login with the Touch ID, Face ID or Fingerprint functions in the settings of the logged-in area of the App. Meanwhile, changing the digital fingerprint or face ID registered must be done in the settings of your mobile or device’s operating system. We have no access to information on digital fingerprints or facial recognition registered on your mobile or device for App access, as such information is only kept by the companies who develop the operating systems, in accordance with their respective terms of use and privacy policies. Also bear in mind that this information is different from the biometric data captured at Itaú Unibanco’s branches or elsewhere for the purpose of enhancing security when you access or use your bank account or other products and services of Itaú Unibanco.
4. CONTENT SENT BY USERS
Some of our Websites and Apps may allow Users to send content such as comments, images, messages, pictures, for disclosure in open content areas of these Websites and Apps. In these cases, the content sent and your profile identification, if any, may be viewed by other Users, which must always be in accordance with bank secrecy rules. The User may also be able to send content, such as pictures, documents, comments, and other messages for purposes of data registration, client service, use of services available on Websites and Apps or otherwise. Accordingly, the content sent will not be available in open content areas of the Websites and Aps. Bear in mind that, in any case, the content sent will be the responsibility of the person who has sent it.
5. LINKS TO THIRD PARTIES’ WEBSITES AND APPS
Our Websites and Apps may contain links to third parties’ websites and apps. Please note that you will be subject to other terms of use and privacy policies on these third parties’ websites and apps. Our Terms of Use are not valid on third parties’ websites and apps. The existence of these links does not imply any endorsement or sponsorship by Itaú Unibanco of these third parties, and Itaú Unibanco has no responsibility for such third parties.
6. HOW OUR WEBSITES AND APPS SHOULD NOT BE USED
Be attentive to the following practices in disagreement with our conditions of use:
· carry out any illicit act, violate Itaú Unibanco’s or third parties’ rights or breach any applicable legislation;
· Upload, send or share any erotic, pornographic, obscene, defamatory or calumnious content, or that entails physical or moral violence, or any content that condones crime, the use of drugs, consumption of alcohol or smoking products, or that promotes or incites hate, illegal activities, prejudice or any other form of discrimination for any reason whatsoever;
· Use any automated system /app for search, access or any other mass-market operation, for any purpose, not authorized by Itaú Unibanco;
· carry out any acts that harm any Website, Apps and equipment of Itaú Unibanco or of other Users and third parties, including through viruses, Trojans, malware, worm, bot, backdoor, spyware, rootkit or any other means with this purpose.
7. RESPONSIBILITIES
As a User, you are responsible for:
· All your actions or omissions performed on our Websites and Apps;
· the content you sent and/or shared on these Websites and Apps; and
· compensating for any damage caused to Itaú Unibanco, third parties or other Users due to your access and use of our Websites and Apps.
Therefore, we take no responsibility for the aforementioned acts or omissions or for any unavailability or technical flaws of these Websites and Apps systems. Please note that the content sent and/or shared by Users and/or third parties do not represent the opinion or view of Itaú Unibanco.
8. INTELLECTUAL PROPERTY
The following items belong to Itaú Unibanco and may only be used upon its express prior authorization:
· All software, apps or functionalities created, produced or purchased by Itaú Unibanco for its Websites and Apps, as well as its visual identity and content;
· the names of companies, trademarks, patents, domain names, slogans, ads or any signal used to distinguish proprietary items of Itaú Unibanco on these Websites and Apps.
You irrevocably authorize Itaú Unibanco to use the intellectual rights to the content you send or transmit via Websites and Apps with no restriction or limitation of any nature. But don’t worry: Itaú Unibanco will use this content sent by you in accordance with the provision in item 4 of our Terms of Use. You should also ensure that the content sent by you does not violate any third parties’ rights.
9. SUSPENSION OF ACCESS
At any time, without prior or subsequent notice, Itaú Unibanco may suspend, cancel or cease the access to its Websites and Apps, in the case the use of these channels conflicts with the provisions herein, among other reasons.
10. GOVERNING LAW
These Terms of Use are governed by the Brazilian legislation.
11. GLOSSARY
The terms below is used in our Terms of Use with the following meanings:
· Itaú Unibanco Conglomerate or just Itaú Unibanco: includes Itaú Unibanco Holding S.A., Itaú Unibanco S.A., and other controlling or controlled companies, directly or indirectly, individually or jointly with third parties, by such companies and associates, in Brazil and abroad, as well as non-profit entities in which Itaú Unibanco Holding S.A. and/or its controlled companies, directly or indirectly, are responsible for the corporate and financial management and are founders, associates or sponsors, except for professional or trade or similar entities.
· Websites and Apps: Itaú Unibanco Conglomerate websites and apps that can be accessed by Users.
· Users: all people who visit and access the Websites and Apps. We may also refer to the User and the Personal Data Subject as “you”.
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Last update: 23/12/2024